Privacy policy.

Last Updated: [DEC 2025]

Source Aquatics is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, shop in-store, place an order, or contact us.

By using our website or purchasing from us, you agree to the practices described below.

1. Information We Collect

We collect the following types of information to help us operate our business, process orders, and provide customer support.

A. Information You Provide Directly

When you:

  • Make a purchase (online or in-store)

  • Create an account

  • Sign up for emails or promotions

  • Contact us via email, phone, social media, or forms

We may collect:

  • Name

  • Email address

  • Phone number

  • Shipping/billing address

  • Payment information (handled securely through Shopify or payment processors)

  • Order history

  • Aquarium/custom-build inquiry details

Note: We do not store full credit card information. All payments are processed securely through third-party providers.

2. How We Use Your Information

We use your information to:

A. Operate and improve our services

  • Process and fulfill orders

  • Communicate order updates

  • Respond to questions, support requests, and custom aquarium inquiries

  • Improve our store experience and website

B. Marketing

If you subscribe, we may send you:

  • Product updates

  • Promotions

  • New livestock announcements

  • Store news
    You can unsubscribe anytime.

C. Safety and Compliance

  • Prevent fraud

  • Maintain security

  • Meet legal or regulatory requirements

3. How We Protect Your Information

We take reasonable measures to protect your personal information, including:

  • Secured payment gateways (Shopify Payments, PayPal, etc.)

  • Encrypted website connection (SSL)

  • Limited employee access to sensitive data

  • Secure third-party tools for marketing and analytics

However, no method of transmission is 100% secure. We do our best to safeguard your data but cannot guarantee absolute security.

4. Sharing Your Information

We only share personal information with trusted third-party services necessary to run our business, such as:

  • Payment processors (for secure transactions)

  • Shipping carriers (Canada Post, couriers)

  • Email marketing platforms (if you opt in)

  • Website providers (Shopify, security tools, analytics tools)

We do not sell, rent, or trade your personal information to other companies.

5. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze store traffic (via Shopify analytics, Google Analytics, etc.)

You can control cookie preferences through your browser settings.

6. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you

  • Request corrections

  • Withdraw consent for marketing

  • Request deletion where applicable

If you want to update or request your information, contact us using the information below.

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from minors.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate when revisions were made. Continued use of our website means you accept the updated terms.