Privacy policy.
Overview
Source Aquatics is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, shop in-store, place an order, or contact us.
By using our website or purchasing from us, you agree to the practices described below. By accessing Source Aquatics information using any other website or social media platform the user needs to follow that specific providers policies etc.
1. Information We Collect
We collect the following types of information to help us operate our business, process orders, and provide customer support.
A. Information You Provide Directly
When you:
· Make a purchase (online or in-store)
· Create an account
· Sign up for emails or promotions
· Contact us via email, phone, website, social media, or forms
We may collect:
Name
Email address
Phone number
Shipping/billing address
Payment information, handled securely through payment processors
Order history
Aquarium/custom-build inquiry details
Note: We do not store full credit card information. All payments are processed securely through third-party providers.
2. How We Use Your Information
We use your information to:
A. Operate and improve our services
· Process and fulfill orders
· Communicate order updates
· Respond to questions, support requests, and custom aquarium inquiries
· Improve our store experience and website
B. Marketing
If you subscribe, we may send you:
· Product updates
· Promotions
· New livestock announcements
· Store news
· You can unsubscribe anytime.
C. Safety and Compliance
Prevent fraud
Maintain security
Meet legal or regulatory requirements
3. How We Protect Your Information
We take reasonable measures to protect your personal information, including:
Secured payment gateways
Encrypted website connection (SSL)
Limited employee access to sensitive data
Secure third-party tools for marketing and analytics
However, no method of transmission is 100% secure. We do our best to safeguard your data but cannot guarantee absolute security.
4. Sharing Your Information
We only share personal information with trusted third-party services necessary to run our business including but not limited to:
Payment processors (for secure transactions)
Shipping carriers (couriers)
Email marketing platforms
Website providers (e.g., security tools, analytics tools)
We do not sell, rent, or trade your personal information to other companies.
5. Cookies & Analytics
Our website may use cookies and similar technologies to:
· Improve website performance
· Remember your preferences
· Analyze store traffic (via Shopify analytics, Google Analytics, etc.)
You can control cookie preferences through your browser settings.
Your Privacy Rights
We respect your privacy. Under Canadian privacy laws, you have the right to:
· See the personal information we have about you
· Ask us to correct or update your information
· Unsubscribe from marketing emails at any time
· Request that we delete your information, where allowed
If you have questions or would like to access or update your information, please contact us using the details below.
7. Children’s Privacy
Our website and services are not intended for children under 18. We do not knowingly collect information from minors.
8. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate when revisions were made. Continued use of our website means you accept the updated terms.
Last Updated Jan 2026